Disney Updates Disability Access Service (DAS)

Disney Updates Disability Access Service (DAS)

Disney is making significant changes to the Disability Access Service (DAS) Program. As of this morning, Disney World’s official DAS page includes this updated language:

“DAS is one of our programs offered at the Walt Disney World Resort theme parks intended to accommodate only those Guests who, due to a developmental disability such as autism or a similar disorder, are unable to wait in a conventional queue for an extended period of time.”

Previously, Disney didn’t name disabilities that warranted a DAS pass. Instead, they made it available to anyone who had difficulty waiting in long queues. Guests could request the pass via a virtual meeting or in the park. Cast Members would ask several questions before determining whether the guest was eligible.

In the new system, health professionals from Inspire Health Alliance will assist Cast Members in determining DAS Pass eligibility. Guests must join a virtual meeting. In-person meetings will no longer be offered.

Magic Kingdom's Main Street, U.S.A. during Mickey's Not-So-Scary Halloween Party

Other Disney DAS updates

  • Currently, DAS guests can make pre-arrival attraction selections if they request the pass before their visit. Those selections will no longer be offered by default to every DAS guest.
  • The new DAS pass limits the party size to four (with exceptions for larger families). The current system allows for six guests.
  • DAS enrollment eligibility increases from 60 to 120 days.

DAS abuse has become rampant. Usage has tripled over the last five years, making it the most requested service in Disney World and Disneyland. Disney has updated the service’s FAQ page to show that they’re serious about weeding out abusers:

“If it is determined that any of the statements a Guest made in the process of obtaining DAS are not true, the Guest will be permanently barred from entering Walt Disney World Resort and the Disneyland Resort, and any previously purchased Annual Passes , Magic Key passes, tickets and other park products and services will be forfeited and not refunded.”

Cast Members aren’t medically qualified to determine a guest’s eligibility for DAS. They have to take the guest at their word. Employing medical professionals is the logical solution. That being said, I expect there to be growing pains as the new service is rolled out. Let’s just hope that the language in the FAQ gives pause to anyone thinking about gaming the system.

These DAS updates will go into effect on May 20 at Disney World and June 18 at Disneyland.

Related: You can’t always trust Disney’s official wait times