Universal Orlando President Addresses Stardust Racers Death

Earlier this week, 32-year-old Kevin Rodriguez Zavala died after riding Stardust Racers at Epic Universe. Tonight, Universal Orlando Resort President and COO Karen Irwin sent a letter to Team Members acknowledging the incident and expressing condolences to Zavala’s family. “Our hearts are with our Guest’s family and loved ones, and with all of you who have been impacted by this tragic loss,” she wrote.

She also noted the company’s preliminary investigation found no ride malfunctions: “Our internal findings to date confirm that the ride systems functioned as intended, equipment was intact at the ride’s start, throughout the duration of the ride and upon the ride vehicle’s return to the station, and our Team Members followed procedures.”

Stardust Racers will remain closed while Universal completes a “comprehensive review process” with Mack Rides, the coaster’s manufacturer.

Here is Irvwin’s complete letter:

Dear Team Members,

In my 35 years with Universal, few moments have been as difficult as this one.

As you may know, on Wednesday evening, a Guest was unresponsive after riding Stardust Racers at Epic Universe, was transported to the hospital, and later sadly passed away.

Our hearts are with our Guest’s family and loved ones, and with all of you who have been impacted by this tragic loss.

I want to express my deepest gratitude to you, our Team Members, for the resilience, compassion, and professionalism you have shown. I am proud of the way you supported one another and our Guests, while carrying out your responsibilities with care and excellence during an incredibly hard moment.

Our internal findings to date confirm that the ride systems functioned as intended, equipment was intact at the ride’s start, throughout the duration of the ride and upon the ride vehicle’s return to the station, and our Team Members followed procedures. The attraction remains closed as we continue to work through a comprehensive review process in cooperation with the ride manufacturer of record. Safety is, and always will be, at the forefront of everything we do.

In the days ahead, please be mindful that this is an ongoing investigation. I ask that you continue to support each other and remember emotional support resources are available for you both in-person and virtually.

Thank you for living our values and the commitment you bring to our Guests and each other, especially in moments like this. Together we will continue to move forward with compassion, care and professionalism.

With appreciation and care,

Karen Irwin
President & COO
Universal Orlando Resort

Zavala’s family has created a GoFundMe to help cover his funeral and memorial expenses. Our condolences go out to his loved ones and all those affected by this tragedy.