Universal Kids Resort Website Error Confused Silver Annual Passholders
Earlier today, we were alerted to an issue with the Universal Kids Resort website that caused plenty of confusion among Silver Annual Passholders. At some point earlier this month, August 1 (which is blocked out) appeared as a good-to-go day in the calendar view. A list of blockout dates on the same page remained correct.
I immediately checked the Universal Kids Resort website and our own calendar. Both showed August 1 as blocked out. A screenshot of the Passholder calendar shared in a Facebook group was timestamped July 18, though we don’t know when the error first appeared or how long it remained online.
No matter how long it was up, the damage had already been done. Passholders planning to visit on what appeared to be the park’s first good-to-go Saturday eventually learned that it was not, in fact, good to go.
I spoke with Team Members at Universal Kids Resort this evening. They acknowledged that the website had displayed the wrong information and confirmed that the error was limited to the calendar view. The list of blockout dates farther down the page has always been correct.
I also checked the fine print included with our Annual Passes. Universal reserves the right to adjust blockout dates:
“Pass benefits and blockout dates are determined on a calendar year basis and are subject to availability and change without notice.”
After speaking with Team Members, I got the impression that blockout dates won’t be edited very much, if at all. But if Universal Kids Resort ever does need to make a change, I would expect the company to communicate it directly to Passholders rather than quietly updating the website.
As a web developer, I know all too well that errors can slip through the cracks. Our own site isn’t immune. And while we don’t typically write about something this minor, people planning a theme park visit need accurate information.
For now, our advice is to rely on the Annual Passholder list of blockout dates rather than the calendar view. It seems to be the more reliable of the two displays.
