How to Share Mobile Cast Compliments at Disney Parks
As much as we all love Disney’s rides, shows, castles, and snacks, what really makes a Disney park day special are the Cast Members. Most of us have stories about CMs who’ve gone above and beyond for us. Did you know you can share those stories with Disney? The My Disney Experience and Disneyland apps allow guests to submit Mobile Cast Compliments, a service that has been used 2.6 million times.
The best part is that Disney shares the compliments with its Cast Members. Andrew Rubin, a tram CM, appreciates receiving positive feedback. “When I get a Cast Compliment, it reminds me that I’m making this parking lot as magical as I can. If I can create magic in a parking lot, I can create magic anywhere.” Andrew’s pun-filled lyrics set to classic Disney songs have earned him 550 compliments.
“In the car park, the mighty car park, you might just find your car.”
Andrew Rubin, Disney World tram Cast Member
Submitting a Cast Member Compliment
- On the My Disney Experience App or the Disneyland Resort App: search “Cast Compliment”
- Choose a positive sentiment and the Cast Member’s location
- Include their name and hometown exactly as it is written on their nametag
- Click submit!
Rather than searching, we find it easier to access the service from each app’s menu screen.
While Disney makes it easy to submit a Cast Member Compliment, the timing might not always be right. Imagine encountering a great CM right before boarding the Tower of Terror. You won’t have time to fill out the entire form before your elevator car goes dark. In those instances, I ask my phone to remember the details:
“Hey, Siri. Remind me to submit a compliment to Emily from Orlando from the Tower of Terror in 10 minutes.”
Me.
Including all the details (and spelling the Cast Member’s name correctly) helps ensure your compliment reaches the right person. But just in case it doesn’t, be sure to thank them in person, too.
